Tri County Furniture Service Inc. > FAQs
The tags are normally located under your piece or under one of the footrests if you have a recliner. You should not remove or lose these tags as they are needed to order parts for your furniture. Each piece has its own tag.
In this day and age we do everything on line. The least amount of paper as possible. The report goes to who actually pays for the service. If the service is initiated by a Retailer, Manufacturer or Warranty/ Insurance company, the report and Pictures become their property. You may contact them directly to request a copy. If you are unsure who to call to ask for it, please call us at 888-400-3185 to assist you. If you have paid directly for service, you will receive it via email.
In most cases we can help you get rescheduled right away, if not we can tell you what to do to help you get rescheduled. Please call us at 888-400-3185 to assist.
We do stock some basic parts that are used by most manufacturers. Unfortunately, due to the differences between all of the different manufacturers and in their construction, we cannot supply all of them and they may have to be ordered. This is always necessary for electronics and upholstered parts.
This varies based on the manufacturer and where they are located. Domestic Parts can take between 1-6 weeks and Parts coming from overseas can take up to 8 to 16 weeks. If the parts are readily available, it shortens the time but if it is custom or has to be made it will increase the time.
Our scheduling is very flexible and at times we can offer you a weekend appointment. This depends on where you are located. If there is not a weekend service scheduled in the area you live, we can make other accommodations to service your needs. Our technicians can meet anyone at your home that is over the age of 18, a family member, neighbor or a friend. We also always call you on the way so you do not have to wait and can meet the technician when he gets to your home. We try our best to accommodate every customer’s needs. Please call us at 888-400-3185.
When you are scheduled for a date, you will be called the day before with the time frame. Our system will call and text your reminders of your appointment with the time frame as well. If an email is provided, we can send you an email confirmation with the picture of the technician that will be servicing your furniture. If you have a specific time request, please let us know when you are scheduled, and it will be noted. Our system will generate the time frames once the route is closed the day prior to the scheduled appointment. The system will take into consideration all customer requests for service and assign the times based on the most efficient route possible. This insures we can accommodate as many requests as possible and allow to service as many guests as possible.
***Please note*** As I am sure you understand, It takes careful planning to ensure we can meet the service needs of all of our customers. We must also be as fuel and time efficient as possible.
Yes! It may delay your service a bit if it’s out of our normal routes, but we will try our best to accommodate your needs. But, as noted above, you will be called the day before with your 3-hour window for service. Please call us at 888-400-3185 to assist.
Time frames are assigned once the routes are closed/ full. We try our best to service and accommodate as many customers as possible so we schedule until the very last minute to fit as many customers in as we can. Routes are normally closed the morning prior to service. Specific times can never be given as we have to allow for travel time, traffic and proper time to service your furniture.
No, we apologize, but it’s our policy, someone over the age of 18 must meet the technician. We cannot enter a home without someone over the age of 18 in the home and they may be asked for ID. If the person meeting the technician is under the age of 18 the technician will not be able to service, your home.
Think of it like a video call with a furniture technician. You’ll use your phone’s camera to show us the
item, describe what’s going on, and we’ll diagnose the problem right there on the call. No apps to
download, no accounts to create — just tap a link and you’re in.
Most visits take about 5 to 10 minutes, and by the end we’ll have a clear plan for getting your
furniture taken care of.
You have some time before your visit, so this is a great chance to make sure everything will go smoothly.
Here’s a quick checklist:
1. Use Chrome or Safari
These two browsers work best with our video platform. If your phone opens links in a different browser
(like Samsung Internet or DuckDuckGo), you may want to set Chrome or Safari as your default ahead of
time — or just copy and paste the link into Chrome or Safari when the time comes.
2. Make sure your camera and microphone are allowed
Your browser needs permission to use your camera and mic. The easiest way to check is to open your
browser settings now and confirm they’re set to “Allow” or “Ask” (not “Deny”). We have step-by-step
links for each phone type at the bottom of this page.
This is the number one reason customers have trouble connecting, so checking this ahead of time really
helps.
3. Find a good spot near your furniture
When it’s time for your visit, try to be in a well-lit area near the furniture item. Natural light or a room light
works great. The better we can see the item, the faster we can figure out what’s going on.
4. Have a stable internet connection
WiFi usually works well, but if your video is choppy or won’t connect, switching to cellular data (turning
WiFi off) is a quick fix that works more often than you might think.
On the day of your appointment, we’ll send you a text with a link. Here’s what to expect:
1. Tap the link
It will open right in your browser — no app needed. If the page spins or seems stuck, just tap the link a
second time. That usually does the trick.
2. Tap “Allow” when asked
Your browser will ask to use your camera and microphone. Tap “Allow” for both. If you already checked
your settings using the steps above, this should go right through.
3. Accept the short disclosure
There’s a quick disclosure page before you enter the room. Just read through it and tap to accept.
4. Say hello
That’s it — you’re in the room. Your technician will greet you and walk you through everything. Just point
your camera at the furniture and we’ll take it from there.
⚠️ Heads up — iPhone 17 and newer
These phones ship with a privacy feature called iCloud Private Relay turned on by default. It can
sometimes block video calls over WiFi. If you run into trouble connecting, just turn it off temporarily:
Settings > [Your Name] > iCloud > Private Relay > toggle off
You can turn it right back on after your visit
If you want to double-check your camera and microphone settings before your appointment, use the guide
that matches your phone:
📱 iPhone / iPad (Safari)
📱 Android Phone / Tablet (Chrome)
Give us a call and schedule your next appointment with us. A highly trained Care Representative is an email/phone call away.
