TCFS is revolutionizing the service industry. TCFS now offers a Virtual Tech platform powered by Service Technologies for everyday inspections on home furnishing products that can be performed virtually with the help of a live TCFS technician to better serve and provide alternative solutions to speed up the service process.
The Virtual Tech app will allow customers to schedule a virtual service visit at their convenience and virtually interact with a technician at Service Technologies to diagnose a problem quickly and efficiently and figure out what’s needed to fix it, if it should be covered and repair during the virtual visit. Turnaround time for initial inspections are typically 7-10 days but with virtual service visits could be as low as 30 minutes depending on the issue..
How it Works?
First, the consumer will contact the retailer or manufacturer about the service issue, and a rep will determine if a virtual visit is needed after troubleshooting, seeing what the damage is and if it’s covered, and verifying if parts or a tech visit is needed.
The rep will send a link to the customer to start a virtual visit via text message. Through the video call, the rep will view damages with the customer and, when needed and if qualified, will troubleshoot to resolve the issue.
If troubleshooting works, the claim is then closed. But if the issue is not resolved, then depending on the results the rep determines the best course of action, the rep will either send the tech to repair damages, order or locate parts to repair the issue before sending a tech, or help in determining if the piece should be covered and repaired with sending a detailed report back to the vendor.