We don’t just talk the talk; we walk the walk. We care about your brand and try our best everyday to protect it. From consistent training with our Care reps and our Service technicians in the field, to investing in the latest technology, we are always trying to improve.Some of our customer focus includes:
- Quick contact and turnaround times
- Friendly, professional & courteous representatives to assist you
- Well trained, neat & professional technician to service your furniture
- Uniformed shirts and ID badges
- Communication every step of the way to keep your team and your customers informed using the latest technology.
- 3-hour time frames of service
- Online tracking so that you & the customer can follow the technician to their home.
- After service quality assurance surveys to ensure customer satisfaction
Some Of The Solutions We Offer Include:
- Data and Information exchange in various platforms with our CRM Service Hub.
- State of the art reporting and cost analysis of services/parts & claims. Know your true cost of service!
- Direct Scheduling & routing solutions
- Parts ordering & tracking
- Vendor Chargebacks