FAQs

FAQs

If you can’t find your answer below feel free to reach out to us directly.

The tags are normally located under your piece or under one of the footrests if you have a recliner. You should not remove or lose these tags as they are needed to order parts for your furniture. Each piece has its own tag.

In this day and age we do everything on line. The least amount of paper as possible. The report goes to who actually pays for the service. If the service is initiated by a Retailer, Manufacturer or Warranty/ Insurance company, the report and Pictures become their property. You may contact them directly to request a copy. If you are unsure who to call to ask for it, please call us at 888-400-3185 to assist you. If you have paid directly for service, you will receive it via email.

In most cases we can help you get rescheduled right away, if not we can tell you what to do to help you get rescheduled. Please call us at 888-400-3185 to assist.

We do stock some basic parts that are used by most manufacturers. Unfortunately, due to the differences between all of the different manufacturers and in their construction, we cannot supply all of them and they may have to be ordered. This is always necessary for electronics and upholstered parts.

This varies based on the manufacturer and where they are located. Domestic Parts can take between 1-6 weeks and Parts coming from overseas can take up to 8 to 16 weeks. If the parts are readily available, it shortens the time but if it is custom or has to be made it will increase the time.

Our scheduling is very flexible and at times we can offer you a weekend appointment. This depends on where you are located. If there is not a weekend service scheduled in the area you live, we can make other accommodations to service your needs. Our technicians can meet anyone at your home that is over the age of 18, a family member, neighbor or a friend. We also always call you on the way so you do not have to wait and can meet the technician when he gets to your home. We try our best to accommodate every customer’s needs. Please call us at 888-400-3185.

When you are scheduled for a date, you will be called the day before with the time frame. Our system will call and text your reminders of your appointment with the time frame as well. If an email is provided, we can send you an email confirmation with the picture of the technician that will be servicing your furniture. If you have a specific time request, please let us know when you are scheduled, and it will be noted. Our system will generate the time frames once the route is closed the day prior to the scheduled appointment. The system will take into consideration all customer requests for service and assign the times based on the most efficient route possible. This insures we can accommodate as many requests as possible and allow to service as many guests as possible.

***Please note*** As I am sure you understand, It takes careful planning to ensure we can meet the service needs of all of our customers. We must also be as fuel and time efficient as possible.

Yes! It may delay your service a bit if it’s out of our normal routes, but we will try our best to accommodate your needs. But, as noted above, you will be called the day before with your 3-hour window for service. Please call us at 888-400-3185 to assist.

Time frames are assigned once the routes are closed/ full. We try our best to service and accommodate as many customers as possible so we schedule until the very last minute to fit as many customers in as we can. Routes are normally closed the morning prior to service. Specific times can never be given as we have to allow for travel time, traffic and proper time to service your furniture.

No, we apologize, but it’s our policy, someone over the age of 18 must meet the technician. We cannot enter a home without someone over the age of 18 in the home and they may be asked for ID. If the person meeting the technician is under the age of 18 the technician will not be able to service, your home.

CUSTOMER TESTIMONIALS

  • Samuel

    Eseubio was great! He was respectful, friendly and tried to help with my issue. Unfortunately the chair wouldn't replicate it when he was there.

  • Samantha

    Eusabio was great, very personable and friendly really knew his stuff, he was quick and thorough made a couple of changes to the wiring so we would not have this problem again, He's great guy very impressed.

  • Anita

    James was very nice and extremely professional. He was very careful with his equipment to not scratch or dirty our floors, and he did his work quickly and effectively.

  • George

    Diane was wonderful! She was pleasant and knew her job well. Would definitely recommend her to anyone!!!

  • Rebecca

    He was the second tech I had and was super helpful! I would highly recommend him. The first tech looked at the same table, didn't follow up with me and recommend a new table. This current visit, the tech fixed it all and it looks like new.

  • Sam

    Alexander was wonderful as a technician and fixed our problem and furthermore, he was very astute and listened and fixed the problem. He was truly a conscientious technician!