Virtual Tech — Faster service, Fewer delays
TCFS has been transforming how retailers and manufacturers handle furniture service. Our Virtual Tech platform, powered by Service Technologies, replaces slow, costly in-home inspections with live virtual visits — most sessions last just 6 to 7 minutes, getting your customers back on track the same day.
Traditional service inspections take 7–10 days from first contact to diagnosis — leaving customers frustrated and your team managing escalations. Virtual Tech cuts costs by over 50% and reduces turnaround time by 80%, with most issues resolved or triaged in a single short video session
Less waiting. Less back-and-forth. Fewer truck rolls for issues that don't need them
Your rep troubleshoots the issue, assesses the damage, confirms coverage eligibility, and determines whether a virtual visit is the right next step
A text message delivers a secure video link directly to the customer. A live TCFS technician joins the call, views the damage in real time, and guides the session — typically wrapping up in just 6 to 7 minutes
The technician closes the claim on the spot if resolved, dispatches a tech with a clear brief if repair is needed, or orders parts first to prevent wasted visits — along with a detailed report back to your team
Great alternative to someone coming to your house. Flawless process."
10 out of 10. Was a little apprehensive about a virtual visit but you made it easy."
He did a great job helping us find the problem. Turned out to be a simple fix of a loose connection.”
Wish all technicians were like him.”
Think of it like a video call with a furniture technician. You’ll use your phone’s camera to show us the
item, describe what’s going on, and we’ll diagnose the problem right there on the call. No apps to
download, no accounts to create — just tap a link and you’re in.
Most visits take about 5 to 10 minutes, and by the end we’ll have a clear plan for getting your
furniture taken care of.
You have some time before your visit, so this is a great chance to make sure everything will go smoothly.
Here’s a quick checklist:
1. Use Chrome or Safari
These two browsers work best with our video platform. If your phone opens links in a different browser
(like Samsung Internet or DuckDuckGo), you may want to set Chrome or Safari as your default ahead of
time — or just copy and paste the link into Chrome or Safari when the time comes.
2. Make sure your camera and microphone are allowed
Your browser needs permission to use your camera and mic. The easiest way to check is to open your
browser settings now and confirm they’re set to “Allow” or “Ask” (not “Deny”). We have step-by-step
links for each phone type at the bottom of this page.
This is the number one reason customers have trouble connecting, so checking this ahead of time really
helps.
3. Find a good spot near your furniture
When it’s time for your visit, try to be in a well-lit area near the furniture item. Natural light or a room light
works great. The better we can see the item, the faster we can figure out what’s going on.
4. Have a stable internet connection
WiFi usually works well, but if your video is choppy or won’t connect, switching to cellular data (turning
WiFi off) is a quick fix that works more often than you might think.
On the day of your appointment, we’ll send you a text with a link. Here’s what to expect:
1. Tap the link
It will open right in your browser — no app needed. If the page spins or seems stuck, just tap the link a
second time. That usually does the trick.
2. Tap “Allow” when asked
Your browser will ask to use your camera and microphone. Tap “Allow” for both. If you already checked
your settings using the steps above, this should go right through.
3. Accept the short disclosure
There’s a quick disclosure page before you enter the room. Just read through it and tap to accept.
4. Say hello
That’s it — you’re in the room. Your technician will greet you and walk you through everything. Just point
your camera at the furniture and we’ll take it from there.
⚠️ Heads up — iPhone 17 and newer
These phones ship with a privacy feature called iCloud Private Relay turned on by default. It can
sometimes block video calls over WiFi. If you run into trouble connecting, just turn it off temporarily:
Settings > [Your Name] > iCloud > Private Relay > toggle off
You can turn it right back on after your visit
If you want to double-check your camera and microphone settings before your appointment, use the guide
that matches your phone:
📱 iPhone / iPad (Safari)
📱 Android Phone / Tablet (Chrome)
