Virtual Tech — Faster service, Fewer delays
For three years, TCFS has been transforming how retailers and manufacturers handle furniture service. Our Virtual Tech platform, powered by Service Technologies, replaces slow, costly in-home inspections with live virtual visits — most sessions last just 6 to 7 minutes, getting your customers back on track the same day.
Traditional service inspections take 7–10 days from first contact to diagnosis — leaving customers frustrated and your team managing escalations. Virtual Tech cuts costs by over 50% and reduces turnaround time by 80%, with most issues resolved or triaged in a single short video session
Less waiting. Less back-and-forth. Fewer truck rolls for issues that don't need them
Your rep troubleshoots the issue, assesses the damage, confirms coverage eligibility, and determines whether a virtual visit is the right next step
A text message delivers a secure video link directly to the customer. A live TCFS technician joins the call, views the damage in real time, and guides the session — typically wrapping up in just 6 to 7 minutes
The technician closes the claim on the spot if resolved, dispatches a tech with a clear brief if repair is needed, or orders parts first to prevent wasted visits — along with a detailed report back to your team
Great alternative to someone coming to your house. Flawless process."
10 out of 10. Was a little apprehensive about a virtual visit but you made it easy."
He did a great job helping us find the problem. Turned out to be a simple fix of a loose connection.”
Wish all technicians were like him.”
