Privacy Policy

Tri County Furniture Service, Inc.

Version Date: July 28, 2026

General

Tri County Furniture Service, Inc. (“Company,” “we,” “us,” or “our”) respects the privacy of the people who use our website located at www.tricounty.biz, including any related media forms, media channels, mobile website, or mobile application connected to it (together, the “Website”). We provide furniture repair, warranty, and in-home service across the United States. This Privacy Policy explains what information we collect when you use the Website or request service, how we use and share it, and the rights you have over it. Changes to this Privacy Policy are covered at the end of this document. The current version always applies each time you use the Website, so check the date at the top and review any changes since your last visit.

The Website is hosted in the United States and is subject to U.S. state and federal law. If you access the Website from another country, you are sending your personal information to us in the United States, and by using the Website you consent to that transfer and to the use of your information as described here. If your use of the Website would be unlawful where you are, please do not use it.

By using or accessing the Website, you accept the practices described in this Privacy Policy.

Information We Collect

Information You Give Us

We collect the information you provide directly. This happens when you request or schedule service, create an account, contact us, use our scheduling chatbot, or respond to us. Depending on what you do, this may include:

• Your name, service and mailing address, email address, and phone number.
• Details about your furniture and the service you need, including brand, model, purchase information, and a description of the problem.
• Photos you upload of your furniture or the issue.
• Appointment details and access instructions for in-home visits.
• Payment information if you pay us directly. Card details are handled by our payment processor, not stored by us.

You do not have to give us this information, but we cannot schedule or perform service without it.

Information We Receive From Retailers, Manufacturers, and Warranty Partners

Much of our work is performed on behalf of furniture retailers, manufacturers, and warranty or protection plan providers. When one of these partners assigns us a service job, they share the information we need to complete it. This may include your name, contact details, address, purchase and warranty information, and a description of the claim. We use this information only to perform and manage the service requested. If you have questions about how a retailer, manufacturer, or warranty provider handles your information, contact them directly, since their own privacy policy governs the information they hold.

Information We Collect Automatically

Like most websites, we automatically collect certain non-identifying information that your browser makes available. This includes your IP address, operating system, browser type, and the pages you view before, during, and after your visit. From an IP address we may be able to determine your internet service provider and the general location of your connection. We use this information to understand how the Website is used and to improve it. We may publish this information in aggregate form.

Scheduling Chatbot

Our Website offers a chatbot to help you schedule and manage service. When you use it, we collect the text you enter, such as your contact details, your address, and a description of your furniture and problem. We use this information to book your appointment, route it to the right technician, and answer your questions. Your messages may be processed by third-party technology providers that operate the chatbot on our behalf, and they may only use the information to deliver the feature. Please do not include sensitive personal information in your chat messages. The chatbot is a convenience tool, and a member of our team may follow up to confirm details.

Cookies, Web Beacons, and Analytics

We use cookies to remember your login and preferences, keep you signed in, and understand how the Website is used. We may use web beacons in pages and emails to count views and opens and compile usage statistics. We may use third-party analytics vendors, including Google, which use cookies to analyze Website usage. If you do not want cookies, you can set your browser to refuse them, though some features may not work properly. You can install the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout/ and manage ad settings at https://www.google.com/settings/ads.

Mobile Devices

If you use a mobile device to access the Website, we may collect device information such as your device ID, model, manufacturer, operating system, version, and IP address. We do not track precise location from your mobile device without your consent, although we may determine general location from your IP address.

How We Use Your Information

We use the information we hold about you to:

1. Schedule, route, and perform the furniture service you or our partners request.
2. Manage your account and provide customer support.
3. Communicate with you about your appointments, service status, and follow-up.
4. Process payments where you pay us directly.
5. Coordinate with the retailer, manufacturer, or warranty provider that assigned the job.
6. Improve the Website and our service operations.
7. Resolve disputes and troubleshoot problems.
8. Detect and prevent fraud, error, and other criminal activity.
9. Enforce our terms and comply with the law.

How We Share Your Information

We share personally identifying information only in the following situations:

• Service partners. We share information with the retailer, manufacturer, or warranty provider connected to your service so we can complete the job and report on it.
• Technicians and subcontractors. We share the information needed to perform your service with the technician or authorized service partner assigned to your job.
• Service providers. We share information with vendors that perform services for us, such as scheduling, payment processing, customer service, and analytics. They may only use the information to perform those services for us.
• By law or to protect rights. We may disclose information to comply with the law, respond to a subpoena or court order, cooperate with law enforcement, investigate fraud or wrongdoing, enforce our terms, or protect the rights, property, or safety of the Company, our customers, or others.
• Business transfers. If we are involved in a merger, acquisition, bankruptcy, or sale of assets, we may transfer the information we hold to the successor. That information will remain subject to this Privacy Policy unless and until you are given notice of and a chance to opt out of a new one.

We contractually prohibit our contractors, vendors, and suppliers from disclosing information they receive from us except as allowed by this Privacy Policy. This Privacy Policy does not cover third-party websites you reach through links on our Website. Review their policies before giving them any information.

We do not sell your personal information for money.

Your Choices

You can review or change your account information at any time by contacting us using the details below. On request, we will deactivate or delete your account and contact information from our active databases as soon as practical, subject to law. We may keep some information to complete open service work, prevent fraud, resolve disputes, meet our obligations to service partners, and comply with the law. Where your information was provided to us by a retailer, manufacturer, or warranty provider, we may need to direct your request to that partner.

You can opt out of marketing emails at any time. We may still send you service messages, such as appointment confirmations and administrative notices.

Your Privacy Rights

We are committed to being transparent about how your personal information is collected, used, retained, and shared. Depending on where you live, you may have some or all of the following rights.

Right to know. You can ask us to disclose the categories and specific pieces of personal information we have collected, the sources, the purposes for collecting it, and the categories of third parties we share it with.

Right to delete. You can ask us to delete personal information we collected from you, subject to legal exceptions.

Right to correct. You can ask us to correct inaccurate personal information.

Right to data portability. You can ask for a copy of your personal data in a portable and, where feasible, readily usable format.

Right to opt out. You can opt out of the sale of your personal information and of processing for targeted advertising or profiling. We do not sell your personal information for money.

Right to non-discrimination. You can exercise your privacy rights without being treated differently.

State-specific notes:

• California residents have rights under the California Consumer Privacy Act (CCPA/CPRA).
• Virginia residents have rights under the Virginia Consumer Data Protection Act (CDPA).
• Nevada residents may ask us not to sell their personal information. We do not sell personal information for money.

To exercise any of these rights, contact us at service@tricounty.biz. We may verify your request using the information we hold about you. Where the information came from a service partner, we may forward your request to them.

Data Retention

We keep personal information only as long as needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law or by our agreements with service partners. When deciding how long to keep information, we consider our legal obligations, our business and service needs, and your consent.

Location and Device Data

If you grant permission, we may collect precise location data to offer location-based features, such as matching you with a nearby technician. You can revoke that permission at any time in your device or browser settings. We do not share precise location data with third parties unless you consent or it is required to deliver a service or comply with the law.

Sensitive Information

We do not seek to collect sensitive personal information through the Website, and we ask that you not include it in your messages or uploads. If we ever need to collect it, we will do so only when necessary and in line with the law.

Do Not Track

Most browsers offer a Do-Not-Track (“DNT”) setting. The Website does not currently respond to DNT signals.

Security

We use reasonable electronic, personnel, and physical measures to protect your information from loss, theft, alteration, and misuse. No security measure is perfect, so we cannot guarantee that only authorized people will see your information, and we are not responsible for a third party defeating our security. If you have an account, keep your password confidential and tell us immediately if you lose control of it.

Children

We follow the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from anyone under 13. By using the Website, you represent that you are 13 or older. If we learn we have collected information from a child under 13, we will delete it. If you are a parent or guardian and believe your child has given us information, contact us using the details below.

Changes to This Privacy Policy

We may change this Privacy Policy from time to time. Any changes will be posted on this page with a new date at the top. Please check this page regularly. We may, but are not required to, notify you of changes by email, so keep your contact information current.

Contact

If you have questions about this Privacy Policy, contact our Privacy Officer:

Tri County Furniture Service, Inc.

Attn: Privacy Officer

901 Northpoint Pkwy, Suite 308

West Palm Beach, FL 33407

Email: service@tricounty.biz